Live Transcribe vs Caption Call Apps

We’ve all seen it. We’ve all tried it. And by now, we know AI isn’t going anywhere.Artificial intelligence is evolving fast, integrating itself into nearly every part of our daily lives. For the deaf and hard of hearing community, it's doing something even more powerful: helping bridge long-standing communication gaps.

Tools like real-time transcription and phone call captioning have made conversations more accessible, and for the first time, truly private.

But with so many apps and services popping up, figuring out which one actually meets your needs can feel overwhelming.

If you’ve looked into speech-to-text tools before, chances are you've come across  Live Transcribe, Caption Calling services, or other speech-to-text apps. 

On the surface, they all help people communicate. But they work in very different ways.

So, how do you know which one fits your needs? Let’s answer the most common questions.

• What’s the difference between live transcribing and call captioning?
  
  
• Can one app really do both?
  
  
• And what should you be looking for if you use these tools every day?
  
  

This guide breaks it all down, starting with a comparison of Live Transcribe vs. CaptionCall and introducing a solution that combines the best of both worlds (yes, really!). 

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What Is Live Transcribe?

Let’s start with Live Transcribe, this service turns spoken words into on-screen text.

This tool is especially helpful in everyday situations: chatting with a barista at your favorite coffee shop, following a conversation at a noisy dinner, or even staying aware of announcements in places like airports or train stations. 

It’s designed to help you stay in the moment without needing to lip-read or ask someone to repeat themselves.

Live transcribe is built for in-person face-to-face conversations or live announcements, not phone calls.

What Is Phone Call Captioning?

Phone calls can be tricky, especially for people who have difficulty hearing what’s said on the other end of the line.

Phone call captioning provides real-time captions for conversations that happen over the phone, typically through a specialized phone or a mobile app. 

Unlike Live Transcribe, this service is specifically designed for phone-based communication, rather than in-person conversations. It helps alleviate the stress of phone calls by allowing you to read what’s being said as it happens.

This tool is typically used for things like scheduling an appointment or handling something important, phone call captioning helps take the pressure off. 

Who Uses Call Captioning?

Call captioning may be used by deaf individuals to read what’s being said on the other end of the line, making conversations more accessible and easier to follow. It’s also incredibly helpful for those who are hard of hearing or living with progressive hearing loss, who may be starting to rely more on visual communication.

You might be wondering, “If someone is deaf, how do they use a phone?” 

The answer isn’t one-size-fits-all. 

Many deaf individuals communicate in different ways - some speak clearly and use call captioning to follow what the other person is saying in real time. Some alternate between captioned calls, video relay services (VRS), or even sign language interpreters, depending on the situation and communication preference.

For certain calls, such as speaking with your bank or interacting with an automated system, video relay services (VRS) may not be the ideal option. In those moments, call captioning becomes the go-to solution. It lets people stay in control of the conversation, without relying on interpretation or guesswork.

Is It Free?

Yes, and that’s a big deal. In the U.S., call captioning services are offered free of charge to individuals with hearing loss through a federal program run by the FCC (Federal Communications Commission). This initiative allows qualified users to access captioned phone calls at no cost.

But while the program is incredibly helpful, many of these services still rely on human operators to transcribe your calls. That can make conversations feel slower, less private, and a little outdated, especially for people who prefer a faster, more modern experience.

Now that you know how Live Transcribe and CaptionCall each work, let’s talk about the app that brings them both together: Nagish.

Why Switch Apps When One Can Do It All? 

Both Live Transcribe and captioned call services have made huge strides in accessibility, and they each serve an important purpose. But they’re built for different moments: one for conversations in person, the other for conversations over the phone. 

That means most people who rely on captioning end up switching between multiple apps, depending on the situation.

Nagish changes that.

Nagish is a modern, FCC-certified app that allows you to caption both phone calls and live conversations in one place. You can use it to read what’s being said on a phone call, follow a chat at the dinner table, or catch every word in a meeting without lip-reading.

Unlike traditional services, Nagish doesn’t use human operators, which means your conversations stay completely private and fast, making the flow of the conversation feel natural and stress-free.

Because Nagish is FCC-certified, phone call captioning is 100% free for qualified users. 

But Nagish goes a step further: although their live transcribe feature is not reimbursed by the FCC, in a commitment to supporting the deaf and hard of hearing community, it offers Live Transcribe for free, so you don’t have to choose between tools or worry about additional costs.

For anyone who’s deaf or hard of hearing and tired of juggling multiple apps or waiting for captions to catch up, Nagish offers a simple solution that truly puts accessibility in your hands. It’s as easy as downloading the app and making your first call.

Ready to give it a try? Download Nagish for free. 

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Nagish Live is not reimbursable by the FCC. We provide it as a free service for our community!