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Advances in Podcast Accessibility

Due to its audio format, deaf and hard of hearing individuals have been excluded from podcast content. Click here to read how this is changing!

Author:
Molly Glass
Advances in Podcast Accessibility

Once a hearing-centric activity, deaf and hard of hearing people are now tuning in thanks to new inclusive measures! Read on to learn more. 

What are podcasts?

Podcasts are audio content streamed for the public to listen to. They can have many purposes, from educational and entertainment to event commentary. Similar to radio shows, a key difference is that listeners can tune in at any time since they’re prerecorded and not live. 

Obviously, due to its audio format, deaf and hard of hearing individuals have been excluded from this type of content for some time. Recently, platforms like Apple and Spotify have added accessibility features to their podcast content. 

“The Buzz” Podcast

Did you know that Nagish has a podcast? Available on multiple platforms, including Spotify and Apple, The Buzz contributes insights from the Nagish CEO and many guest speakers with the choice to watch, listen, and read transcription. It was created with accessibility in mind from the beginning. 

Accessible Audio

There is still work to improve podcast accessibility. Historically, many deaf and hard of hearing people typically ask content creators to include transcripts of the shows for them to read. A post went viral years ago of a Deaf person on Reddit sharing their feelings of being left out of this form of content. Many people replied, sharing which episodes were known to include transcripts.

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Apple Podcasts

Apple released a feature in March 2024 for podcasts to have interactive transcripts. You can search for a word and tap to play from that section. As the episode plays, each word in the transcript is highlighted so you can see the progress in real time and follow along. 

Screenshot of an Apple podcast transcript. Image credit: Apple Support
Screenshot of an Apple podcast transcript. Image credit: Apple Support

If you have iOS 17.4 and beyond, this feature with transcripts is now accessible for podcasts in English, French, German, and Spanish. This feature is also available in over 170 countries and regions. 

Spotify Podcasts

Historically, podcasts on this platform were not always accessible. However, a few years ago, Spotify announced a new beta feature, auto transcription, to make podcasts more accessible to deaf and hard of hearing individuals.  The new feature will automatically generate transcripts for the shows, allowing users to read the text of the specific podcasts on their phones, either with or without sound. As of 2023, Spotify is rolling out this feature to free and premium subscribers at no additional cost to their users. 

Google Live Captioning

There are also a few ways around obtaining a transcription for the content. If you tune into a Spotify podcast on your computer, Google Chrome has a live captioning feature you can use for any audio or video. 

To enable, open your Google Chrome browser:

  1. At the top right, select More …
  2. Scroll down and select Settings.
  3. Select Accessibility
  4. Toggle Live Caption to on
  5. Under Accessibility, you can also select Caption Preferences to adjust color, font, and size.
Image of a Spotify podcast with Google live captioning.
Image of a Spotify podcast with Google live captioning.

The captioning box will automatically pop up the next time you play an audio or video. You can then move and position the captioning box around or double-click to expand it. 

Another method is to use a third-party website to download the audio file and upload it elsewhere for a transcription file. Listen Notes is one website for capturing audio files. It has a search bar to find your podcast and offers the audio file in an MP3 format from the website. 

To obtain a transcription, you can then upload the file using a Notta Web App or Chrome extension to generate readable text. The free tier provides 120 minutes at no cost each month. 

List of Accessible Spotify Creators

It is up to each content provider to create an accessible podcast. While frustrating, the list of creators adding access to the content grows daily. The website Podcast Accessibility has a directory of an ongoing list of podcasts that the deaf and hard of hearing can enjoy. 

How can I create a Deaf-friendly podcast?

It is essential to include high-quality transcripts with each of your episodes. A wall of text with no breaks in dialogue or images makes it less enjoyable to read. Identify your speakers in the transcription and include relevant graphics or visual content. If you need a quick turnaround for transcription, services like Rev will create transcription or caption files.

Another way to improve the experience is to have high-quality audio with no background noise, steady pacing, and clear cues, such as when changing topics. For YouTube podcast creators, having captioning files on the audio is a better choice than auto-captioning. 

Summary

While there is room for improvements in podcasts and accessibility, it is encouraging to see the strides some platforms, such as Apple and Spotify, have made for the deaf and hard of hearing community. With live captioning extensions and third-party apps, podcast content is now more readily available to the deaf and hard of hearing. Content creators are still encouraged to take extra steps to create an equitable experience for all their followers by including transcriptions and captions.

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Molly Glass

Molly, a Deaf mom of two CODAs, lives with her hearing partner of almost 14 years in the scenic Blue Ridge mountains of Virginia. Profoundly Deaf since 18 months old, she enjoys writing about the lived Deaf experiences and advocacy. In her free time she reads, and is very slowly working on authoring her first book.

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Advances in Podcast Accessibility

Key Findings

  • Workplace Impact: 62% of Deaf and 66% of Hard-of-Hearing individuals report that communication barriers hinder career mobility.
  • Healthcare Challenges: 62% of Deaf and 66% of Hard-of-Hearing individuals experience communication barriers in healthcare settings, contributing to delays in treatment.
  • Concerns About Emergency Communications: 20% of Deaf and 24.3% Hard-of-Hearing users also expressed serious concerns that communication barriers would prohibit them from contacting healthcare personnel in an emergency situation.
  • Independence Boost: Assistive technology nearly doubled rates of independence, with 60% of Deaf users and 63% of Hard-of-Hearing users reporting increased autonomy.
  • Emotional Strain: 55% of Deaf users and 83% of Hard-of-Hearing users reported emotional distress due to communication frustrations.
  • Social and Professional Opportunities: 46% of Deaf and 32.9% of Hard-of-Hearing users saw improved social and career prospects thanks to assistive technologies.

Empowering the Deaf and Hard-of-Hearing Through Technology: A New Era of Communication and Independence

At Nagish, we’ve seen firsthand just how much communication shapes daily life for Deaf and Hard-of-Hearing communities. Our recent survey highlights the significant barriers they face in the workplace, healthcare settings, and in their social lives. But it also sheds light on a powerful solution: assistive technology. The results of this survey reinforce our commitment to empowering these communities and remind us why our mission matters: with access to the right tools, independence grows, opportunities expand, and well-being improves.

We collected data through a comprehensive survey involving over 300 individuals who are Deaf or Hard-of-Hearing and currently use hearing assistive technology. The survey included 179 Deaf and 140 Hard-of-Hearing participants, with data collected in an inclusive and accessible manner to ensure that everyone could participate and share their experiences without barriers.Communication Barriers in the Workplace: Limiting Career Mobility

Communication challenges in the workplace remain one of the most significant hurdles for Deaf and Hard-of-Hearing individuals, preventing them from fully realizing their career potential. Assistive technology offers a solution by removing these barriers and expanding access to a broader range of job opportunities and career growth.

A majority of Deaf and Hard-of-Hearing participants reported that communication barriers affected their career decisions, making it harder to pursue job opportunities or advance in their careers.

Deaf Participants

Hard-of-Hearing participants

65% of Deaf users rely on assistance from hearing individuals at least once a week to communicate effectively, which can limit their ability to fully engage in dynamic work environments.

Communication Barriers in Healthcare: A Matter of Public Safety
Communication challenges are not just a workplace issue — they extend into healthcare settings, where they can directly impact individuals’ health outcomes. Accessible communication tools are essential for ensuring that Deaf and Hard-of-Hearing individuals can receive timely and accurate medical care, especially in emergency situations

Many Deaf and Hard-of-Hearing users face communication barriers in healthcare settings, which can lead to missed appointments, misunderstandings about medical treatments, and delayed care.

Deaf users:

62%

Hard of Hearing users:

66%

Some Deaf and Hard-of-Hearing users have concerns about reaching healthcare professionals in emergencies, highlighting serious public safety risks.

Deaf users

Hard-of-Hearing users

Empowering Independence Through Assistive Technology
One of the most encouraging findings from our survey is just how much independence is boosted with assistive technology. This improvement in independence is not just about doing things on their own; it’s about having the confidence and ability to engage fully in both professional and personal settings.

Assistive technology has significantly increased the independence of Deaf and Hard-of-Hearing users in managing daily tasks, showing clear improvements after adoption.

Deaf users

Hard-of-Hearing users

Expanding Social and Professional Opportunities
Beyond independence, assistive technology creates connection.By removing communication barriers that keep people from joining in socially or professionallyassistive technology allows users to engage more deeply in social activities and pursue career opportunities that were previously out of reach.

Assistive technology has helped Deaf and Hard-of-Hearing users expand their social networks and professional opportunities, enabling new connections and career growth.

Emotional and Psychological Impact: The Hidden Toll of Communication Barriers
People often overlook the emotional and psychological toll of communication , but they can have a profound impact on the mental well-being of Deaf and Hard-of-Hearing individuals. Assistive technology can help alleviate this emotional strain, empowering users to communicate more effectively and reducing the anxiety associated with relying on others for basic communication.

A significant number of Deaf and Hard-of-Hearing users experience frustration and anxiety when communicating with family and friends, leading to isolation and stress.

Deaf users

Hard-of-Hearing users

Why This Matters: A Call for Widespread Adoption of Assistive Technologies
The findings from our survey are clear: communication barriers continue to limit the lives of Deaf and Hard-of-Hearing individuals in many areas, from the workplace to healthcare to their social lives. What’s also clear to us is that the question isn’t whether assistive technology helps—it’s how quickly we can make this powerful solution universally available.. By making these tools more accessible, we can open up new opportunities for individuals to thrive in their careers, maintain better health, and lead more independent lives.
At Nagish, we are committed to advocating for the integration of assistive technologies in all aspects of life. Whether it’s in healthcare, the workplace, or social settings, these technologies have the potential to create a more inclusive society where Deaf and Hard-of-Hearing individuals can live fully empowered lives. 
Our hope is that these findings inspire not just awareness, but action. We hope this survey creates awareness and action in promoting accessibility and inclusion for these communities. Together, we can create a world where everyone, regardless of their hearing abilities, has equal access to opportunities and services.