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Nagish Acquires Sign.mt to Drive Research in AI and Sign Language. Read the announcement
Nagish News
December 26, 2024
5Min

Nagish’s Service Directory: Your Key to Hassle-Free Support

Nagish’s Service Directory is a centralized hub that simplifies contacting service providers, helping users quickly connect with the services they need!

Author:
Annica Lin
Nagish’s Service Directory: Your Key to Hassle-Free Support
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At Nagish, our mission is to make communication accessible for everyone by breaking down barriers and fostering seamless connections. The Nagish Service Directory embodies this mission by serving as a centralized hub for accessible customer service. With this new tool, we’re simplifying the process of contacting service providers, ensuring that users can quickly and effortlessly connect with the services they need when they need them.

Introducing: The Nagish Service Directory

Contacting customer support can be a hassle, so we’ve made it easier for you. , Nagish will show you the contact information for hundreds of service providers—right within the Nagish app. Whether it’s airlines, government offices, banks, or more, it’s all just a tap away.

And there’s more! You now have free access to ChatGPT through the Nagish app! Find it under the Service Directory.

Seamless Accessibility: Everything You Need, in One Place

The Service Directory is not just a feature; it’s a major leap toward simplifying access to services for everyone. It offers a streamlined way to connect with the services you rely on without unnecessary hurdles or delays. Here’s what you’ll find:

  • Accurate Phone Numbers: Direct lines to customer support teams.
  • Open Hours: Know exactly when service centers are available.
  • Additional Contact Details: Email addresses, websites, and other key points of contact.
  • Key Provider Information: Specific details about services offered by each organization.

Say goodbye to endless Googling or waiting on hold. With Nagish, getting in touch with customer support is fast and easy.

Free Access to ChatGPT

As an added bonus, Nagish users now have free access to ChatGPT directly through the app. Whether you need help drafting a message or practicing a conversation, this feature is available within the Service Directory under the "Phone Book" section.

Caption your calls for free.
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Fully Integrated and User-Friendly

The Nagish Service Directory is designed to enhance efficiency and accessibility. Everything is seamlessly integrated into the Nagish app, eliminating the need to switch between multiple tools. This unified approach allows users to focus on their needs rather than navigating complex processes.

How to Use the Nagish Service Directory

Getting started is simple. Open the Nagish app and navigate to:

Phone Book → Service Directory

From there, you’ll have all the resources you need to connect with customer support at your fingertips. Whether it’s booking a flight, resolving an issue with your bank, or accessing government services, Nagish ensures a smooth and stress-free experience.

With the Nagish Service Directory, we’re taking another step toward inclusive communication and making customer service more accessible, efficient, and user-friendly. Join us in creating a world where everyone can connect effortlessly.

Whether you're 18 or 100, staying connected matters—and Nagish is here to help.
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Annica Lin

Annica Lin is the Head of Growth at Nagish, where she drives growth through innovative, data-driven strategies to help individuals with hearing loss communicate more easily. Passionate about accessibility, she leverages her expertise to create meaningful change, ensuring that everyone can connect effortlessly.

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Nagish Acquires Sign.mt to Drive Research in AI and Sign Language. 
‍Read the announcement

Nagish’s Service Directory: Your Key to Hassle-Free Support

Key Findings

  • Workplace Impact: 62% of Deaf and 66% of Hard-of-Hearing individuals report that communication barriers hinder career mobility.
  • Healthcare Challenges: 62% of Deaf and 66% of Hard-of-Hearing individuals experience communication barriers in healthcare settings, contributing to delays in treatment.
  • Concerns About Emergency Communications: 20% of Deaf and 24.3% Hard-of-Hearing users also expressed serious concerns that communication barriers would prohibit them from contacting healthcare personnel in an emergency situation.
  • Independence Boost: Assistive technology nearly doubled rates of independence, with 60% of Deaf users and 63% of Hard-of-Hearing users reporting increased autonomy.
  • Emotional Strain: 55% of Deaf users and 83% of Hard-of-Hearing users reported emotional distress due to communication frustrations.
  • Social and Professional Opportunities: 46% of Deaf and 32.9% of Hard-of-Hearing users saw improved social and career prospects thanks to assistive technologies.

Empowering the Deaf and Hard-of-Hearing Through Technology: A New Era of Communication and Independence

At Nagish, we’ve seen firsthand just how much communication shapes daily life for Deaf and Hard-of-Hearing communities. Our recent survey highlights the significant barriers they face in the workplace, healthcare settings, and in their social lives. But it also sheds light on a powerful solution: assistive technology. The results of this survey reinforce our commitment to empowering these communities and remind us why our mission matters: with access to the right tools, independence grows, opportunities expand, and well-being improves.

We collected data through a comprehensive survey involving over 300 individuals who are Deaf or Hard-of-Hearing and currently use hearing assistive technology. The survey included 179 Deaf and 140 Hard-of-Hearing participants, with data collected in an inclusive and accessible manner to ensure that everyone could participate and share their experiences without barriers.Communication Barriers in the Workplace: Limiting Career Mobility

Communication challenges in the workplace remain one of the most significant hurdles for Deaf and Hard-of-Hearing individuals, preventing them from fully realizing their career potential. Assistive technology offers a solution by removing these barriers and expanding access to a broader range of job opportunities and career growth.

Download the PDF Report

A majority of Deaf and Hard-of-Hearing participants reported that communication barriers affected their career decisions, making it harder to pursue job opportunities or advance in their careers.

Deaf Participants

Hard-of-Hearing participants

65% of Deaf users rely on assistance from hearing individuals at least once a week to communicate effectively, which can limit their ability to fully engage in dynamic work environments.

Communication Barriers in Healthcare: A Matter of Public Safety
Communication challenges are not just a workplace issue — they extend into healthcare settings, where they can directly impact individuals’ health outcomes. Accessible communication tools are essential for ensuring that Deaf and Hard-of-Hearing individuals can receive timely and accurate medical care, especially in emergency situations

Many Deaf and Hard-of-Hearing users face communication barriers in healthcare settings, which can lead to missed appointments, misunderstandings about medical treatments, and delayed care.

Deaf users:

62%

Hard of Hearing users:

66%

Some Deaf and Hard-of-Hearing users have concerns about reaching healthcare professionals in emergencies, highlighting serious public safety risks.

Deaf users

Hard-of-Hearing users

Empowering Independence Through Assistive Technology
One of the most encouraging findings from our survey is just how much independence is boosted with assistive technology. This improvement in independence is not just about doing things on their own; it’s about having the confidence and ability to engage fully in both professional and personal settings.

Assistive technology has significantly increased the independence of Deaf and Hard-of-Hearing users in managing daily tasks, showing clear improvements after adoption.

Deaf users

Hard-of-Hearing users

Expanding Social and Professional Opportunities
Beyond independence, assistive technology creates connection.By removing communication barriers that keep people from joining in socially or professionallyassistive technology allows users to engage more deeply in social activities and pursue career opportunities that were previously out of reach.

Assistive technology has helped Deaf and Hard-of-Hearing users expand their social networks and professional opportunities, enabling new connections and career growth.

Emotional and Psychological Impact: The Hidden Toll of Communication Barriers
People often overlook the emotional and psychological toll of communication , but they can have a profound impact on the mental well-being of Deaf and Hard-of-Hearing individuals. Assistive technology can help alleviate this emotional strain, empowering users to communicate more effectively and reducing the anxiety associated with relying on others for basic communication.

A significant number of Deaf and Hard-of-Hearing users experience frustration and anxiety when communicating with family and friends, leading to isolation and stress.

Deaf users

Hard-of-Hearing users

Why This Matters: A Call for Widespread Adoption of Assistive Technologies
The findings from our survey are clear: communication barriers continue to limit the lives of Deaf and Hard-of-Hearing individuals in many areas, from the workplace to healthcare to their social lives. What’s also clear to us is that the question isn’t whether assistive technology helps—it’s how quickly we can make this powerful solution universally available.. By making these tools more accessible, we can open up new opportunities for individuals to thrive in their careers, maintain better health, and lead more independent lives.
At Nagish, we are committed to advocating for the integration of assistive technologies in all aspects of life. Whether it’s in healthcare, the workplace, or social settings, these technologies have the potential to create a more inclusive society where Deaf and Hard-of-Hearing individuals can live fully empowered lives. 
Our hope is that these findings inspire not just awareness, but action. We hope this survey creates awareness and action in promoting accessibility and inclusion for these communities. Together, we can create a world where everyone, regardless of their hearing abilities, has equal access to opportunities and services.