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Benefits of Telehealth Services for Managing Hearing Loss

Is using telehealth a good choice for managing your hearing loss? Read on to learn about the many benefits of using virtual care!

Author:
Molly Glass
Benefits of Telehealth Services for Managing Hearing Loss

When the coronavirus became widespread globally, it introduced the idea of virtual or telehealth services for patients. Is using telehealth a good choice for managing your hearing loss? Read on to learn about the many benefits of using virtual care! 

In 2020, over 50% of Americans turned to telehealth during the COVID-19 pandemic. While in-person visits have increased since 2023, approximately 17% of medical care is still conducted through telehealth services. Experts believe that number will only increase with ongoing technological advances

If you are deaf or hard of hearing, there are many benefits to using telehealth appointments for your hearing care. We’ve listed several advantages below:

Accessibility

Virtual appointments can be a step in the right direction regarding accessibility. Many virtual platforms allow for increased customization to your needs. Some options include automatic captioning, the use of video relay interpreting (VRI), the ability to control volume, and text chat for correspondence during the call. 

Some platforms also offer a transcription feature that can be downloaded for later review. Another feature is that some auto-captions can translate text into other spoken languages, such as Spanish. 

Unlimited by Geography

Virtual care means you can find and benefit from providers outside your local area. With a quality internet connection, you can access specialists anywhere in your country or even the world. While you’ll need confirmation from your insurance provider if these specialists are in-network, telehealth expands the number of available healthcare options.  

Increased Privacy

Receiving healthcare in the comfort of your home offers additional privacy. You don’t have to worry about running into anyone in your social network while out or taking leave from work with notice. The combination of privacy and a relaxed environment can help empower patients to be more involved in their healthcare. 

Family Participation

Telehealth can make it easier to have support persons with you, especially if they all live in the same household. A support person can ask questions, remind you of concerns you meant to raise, and provide emotional support if needed. 

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Convenience 

Telehealth offers convenience and cost savings. You save on transportation expenses, whether that’s gas for your vehicle or bus and taxi fares. It also provides access for those who have no access to transportation. In addition, it makes it easier for people who live in remote or rural areas to receive healthcare. 

Ease of Scheduling

In-person appointments often have long waiting times, sometimes up to a year. Providers are usually able to schedule telehealth appointments sooner, reducing waiting times. Virtual appointments are also easier to fit into your schedule when you remove the time accounted for traveling. You can schedule appointments between commitments during a work lunch break or at home. 

Remote Adjustments

Hearing assistive technology has significantly advanced in recent years. Many hearing aid brands can be programmed or mapped remotely, and telehealth allows you to receive device adjustments conveniently and sooner rather than later. 

Cost Savings

Telehealth billing can be more cost-effective than in-person visits, lowering medical expenses. This makes it easier to schedule follow-up appointments, which can lead to better patient outcomes. Additionally, you save money by not losing work income, avoiding travel expenses, and skipping meals out. 

Future Possibilities

An app on a smartphone that says “AI Doctor.”
An app on a smartphone that says “AI Doctor.”

The future of virtual care has many exciting possibilities. Here are a couple of trends to expect:

Hybrid Care

There is a likelihood of seeing more hybrid care options in the medical field. Hybrid care offers both in-person and virtual visits, depending on the complexity of the care involved. It is now possible to receive prescriptions virtually from a medical provider and use online pharmacies for delivery. Telehealth is slowly increasing to keep up with the demand for healthcare due to long wait times. 

AI Tools

We are amid AI advancements in many different sectors. Diagnostic tools that use AI will likely be available soon. Many providers already use AI for transcription, notes, and writing summaries. Medical providers with a large caseload will use AI if it saves time so they can work more efficiently on items they can complete. 

Summary

Are you new to the idea of using telehealth? We hope this article shows the many benefits of virtual care for your hearing health! From privacy to convenience, increased accessibility options, and cost savings, you can gain many advantages over in-person appointments. Telehealth can be another tool to enhance your healthcare experience. Consult your healthcare provider to see if telehealth is an option for you. We hope to see more improvements in patient care and accessibility as technology advances for telehealth.

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Molly Glass

Molly, a Deaf mom of two CODAs, lives with her hearing partner of almost 14 years in the scenic Blue Ridge mountains of Virginia. Profoundly Deaf since 18 months old, she enjoys writing about the lived Deaf experiences and advocacy. In her free time she reads, and is very slowly working on authoring her first book.

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Benefits of Telehealth Services for Managing Hearing Loss

Key Findings

  • Workplace Impact: 62% of Deaf and 66% of Hard-of-Hearing individuals report that communication barriers hinder career mobility.
  • Healthcare Challenges: 62% of Deaf and 66% of Hard-of-Hearing individuals experience communication barriers in healthcare settings, contributing to delays in treatment.
  • Concerns About Emergency Communications: 20% of Deaf and 24.3% Hard-of-Hearing users also expressed serious concerns that communication barriers would prohibit them from contacting healthcare personnel in an emergency situation.
  • Independence Boost: Assistive technology nearly doubled rates of independence, with 60% of Deaf users and 63% of Hard-of-Hearing users reporting increased autonomy.
  • Emotional Strain: 55% of Deaf users and 83% of Hard-of-Hearing users reported emotional distress due to communication frustrations.
  • Social and Professional Opportunities: 46% of Deaf and 32.9% of Hard-of-Hearing users saw improved social and career prospects thanks to assistive technologies.

Empowering the Deaf and Hard-of-Hearing Through Technology: A New Era of Communication and Independence

At Nagish, we’ve seen firsthand just how much communication shapes daily life for Deaf and Hard-of-Hearing communities. Our recent survey highlights the significant barriers they face in the workplace, healthcare settings, and in their social lives. But it also sheds light on a powerful solution: assistive technology. The results of this survey reinforce our commitment to empowering these communities and remind us why our mission matters: with access to the right tools, independence grows, opportunities expand, and well-being improves.

We collected data through a comprehensive survey involving over 300 individuals who are Deaf or Hard-of-Hearing and currently use hearing assistive technology. The survey included 179 Deaf and 140 Hard-of-Hearing participants, with data collected in an inclusive and accessible manner to ensure that everyone could participate and share their experiences without barriers.Communication Barriers in the Workplace: Limiting Career Mobility

Communication challenges in the workplace remain one of the most significant hurdles for Deaf and Hard-of-Hearing individuals, preventing them from fully realizing their career potential. Assistive technology offers a solution by removing these barriers and expanding access to a broader range of job opportunities and career growth.

A majority of Deaf and Hard-of-Hearing participants reported that communication barriers affected their career decisions, making it harder to pursue job opportunities or advance in their careers.

Deaf Participants

Hard-of-Hearing participants

65% of Deaf users rely on assistance from hearing individuals at least once a week to communicate effectively, which can limit their ability to fully engage in dynamic work environments.

Communication Barriers in Healthcare: A Matter of Public Safety
Communication challenges are not just a workplace issue — they extend into healthcare settings, where they can directly impact individuals’ health outcomes. Accessible communication tools are essential for ensuring that Deaf and Hard-of-Hearing individuals can receive timely and accurate medical care, especially in emergency situations

Many Deaf and Hard-of-Hearing users face communication barriers in healthcare settings, which can lead to missed appointments, misunderstandings about medical treatments, and delayed care.

Deaf users:

62%

Hard of Hearing users:

66%

Some Deaf and Hard-of-Hearing users have concerns about reaching healthcare professionals in emergencies, highlighting serious public safety risks.

Deaf users

Hard-of-Hearing users

Empowering Independence Through Assistive Technology
One of the most encouraging findings from our survey is just how much independence is boosted with assistive technology. This improvement in independence is not just about doing things on their own; it’s about having the confidence and ability to engage fully in both professional and personal settings.

Assistive technology has significantly increased the independence of Deaf and Hard-of-Hearing users in managing daily tasks, showing clear improvements after adoption.

Deaf users

Hard-of-Hearing users

Expanding Social and Professional Opportunities
Beyond independence, assistive technology creates connection.By removing communication barriers that keep people from joining in socially or professionallyassistive technology allows users to engage more deeply in social activities and pursue career opportunities that were previously out of reach.

Assistive technology has helped Deaf and Hard-of-Hearing users expand their social networks and professional opportunities, enabling new connections and career growth.

Emotional and Psychological Impact: The Hidden Toll of Communication Barriers
People often overlook the emotional and psychological toll of communication , but they can have a profound impact on the mental well-being of Deaf and Hard-of-Hearing individuals. Assistive technology can help alleviate this emotional strain, empowering users to communicate more effectively and reducing the anxiety associated with relying on others for basic communication.

A significant number of Deaf and Hard-of-Hearing users experience frustration and anxiety when communicating with family and friends, leading to isolation and stress.

Deaf users

Hard-of-Hearing users

Why This Matters: A Call for Widespread Adoption of Assistive Technologies
The findings from our survey are clear: communication barriers continue to limit the lives of Deaf and Hard-of-Hearing individuals in many areas, from the workplace to healthcare to their social lives. What’s also clear to us is that the question isn’t whether assistive technology helps—it’s how quickly we can make this powerful solution universally available.. By making these tools more accessible, we can open up new opportunities for individuals to thrive in their careers, maintain better health, and lead more independent lives.
At Nagish, we are committed to advocating for the integration of assistive technologies in all aspects of life. Whether it’s in healthcare, the workplace, or social settings, these technologies have the potential to create a more inclusive society where Deaf and Hard-of-Hearing individuals can live fully empowered lives. 
Our hope is that these findings inspire not just awareness, but action. We hope this survey creates awareness and action in promoting accessibility and inclusion for these communities. Together, we can create a world where everyone, regardless of their hearing abilities, has equal access to opportunities and services.